Terms of Services

Tours and Transfers bookings: Terms and conditions

Please read and accept the following conditions

User is of private status who is aware of the laws and physics of the polish Civil Code.

Travel operator is MKG Sp. z o.o. Sp. kom.

Registration address: ul. Ofiar Dąbia 10a

31-566 Krakow POLAND

Office address: ul. Stoczniowców 3

30-728 Krakow POLAND Mobile: +48 510 560 000

E-mail: office@mkgroup.co


Reservations are made on following web pages:

  • www.MrShuttle.com
  • www.gdanskshuttle.com
  • www.warsawshuttle.com
  • www.wroclawtransfers.com
  • www.katowiceshuttle.com
  • www.poznanshuttle.com
  • www.polandshuttle.com
  • www.krakowtours24.com
  • www.wroclawshuttle.com

Only by correctly filling the application form and sending it with the services chosen.

In the event of incorrectly completing the application form the user bears all personal responsibility for any actions.

The Operator is not accountable for the unavailability to access the reservation system, for security or any other reason regardless of the contributing Operator.

The Operator holds the right to refuse access to the above pages for matters of security and any inaccurate irregularities.

Reservations are approved provided that a charge has been debited from the users valid credit card account.


For incoming transfer Guests are always collected by driver directly from arrivals hall at airport who holds a welcome board with provided name. Driver’s waiting time is max. 60 minutes from the time of plane’s arrival. After that time, the Driver will be called off. If – for some reason – You cannot find our representative, please move to the nearest information desk and immediately call the office at +48 510 560 000.

For returning trip Guest should always wait at reception desk of hotel/hostel or in front of main entrance of accommodation. Driver’s waiting time is max. 15 minutes. After that time, the Driver will be called off. If – for some reason – You cannot find our representative, please move to the nearest information desk and immediately call the office at +48 510 560 000.


The duration of the tours is always approximate.

MKG Travel provides door to door transportation where possible from Krakow. Additional charges might be added for pick-ups from addresses outside the city centre.

All regular tours are always operated in English. Other languages are available on request.


Student/child discount is for tourists under 25 years, holders of an international student ID card or passport.

Child seats are available for all services, but the Operator must be notified in advance. No extra charge will be added.


In case of making payment via credit card, the user is obligated to enter and complete all the required credit card details.

Authorization and accounts are dealt through the internet service of the PayPal company, on the secure SSL connection.

In the case of the lack of funds on the credit card the amount due towards the payment of the reservation, the reservation becomes ineffective.

If the payment is done with cash to MKG’s representative (either for an airport transfer or a tour), a receipt – if requested – can be sent to provided e-mail address within 7 days after the service is finished.

Payment is in Polish zlotys (PLN), and the values given in EURO and USD, are only rough estimates and approximations, converted from the average exchange rate of NBP on the given day.

For bookings over 4 people we might require prepayments.


The system of the web pages functions automatically, on the basis of an independent reservation by the person making it, and apart from information given to the Client by the system, additional confirmation from the Operator is not required.

In the case of inaccessibility of the service at the given moment, for example, due to an insufficient number of participants, the Operator will, in the moment of a change in situation, send information about its access to the e-mail address or phone number given by the person making the reservation on the form.

Confirmation of the acquired service is available as a voucher print out, containing date about the type of the trip, the date and when it will take place.


In the case of impossible execution of the service, due to reasons irrespective of the operator, he must commit himself to the refund made by the person reserving the payment of the service.

The return of the payment made by the person reserving the excursion exhausts on the whole any claims of his from the title of the service that has not been executed.

A refund will come up on the credit card (refund on the card).

MKG cannot be held liable for any delays, irregularity, strikes, loss or left of luggage and of any other personal item.

MKG is not responsible for mechanical breakdowns, government actions, weather conditions, acts of Hod, misconnections or related expenses to/from flights or other circumstances beyond its control. The guard against unforeseen circumstances, we strongly recommend you purchase optional travel insurance.


In the case of cancellation Mr.Shuttle shall refund the total amount of the ticket if requested at least 24 hours prior to the pickup time. If the cancellation is requested later, no refund will be given. Please note that full refund does not apply to tour including visiting Auschwitz-Birkenau Museum as admission tickets are non-refundable.


1. The administrator of personal information given by the Tourist in making the reservation is the Organiser – MKG SP.ZOO. SP.KOM

2. The Tourist is entitled to access his or her personal information and has the right to change them. The Tourist may at any point resign from giving permission to use his or her personal information for marketing purposes as well as resign from receiving marketing information via email by submitting a declaration in the office of the Organiser, or via email office@mkgroup.co

3. All Clients personal information may be used only for contact purposes regarding the tourist event.

4. All Clients personal information (name, surname, telephone number, email address) provided by the Client using the website http://booking.mkgroup.co/ will not be shared or sold to third parties for any purpose.


Selecting the option ‘I agree’ indicates, that the Client understands and accepts that all the conditions of the Regulations. If the Client does not accept the conditions of the Regulations the result is a return to the main service page.