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← Auschwitz-Birkenau Guided Tour — Skip the Line
Auschwitz-Birkenau Guided Tour — Skip the Line — Reviews
4.9 4.9/5 · 216 reviews · page 1/11
Travellers say
Reviewers consistently praise this tour, run by Mr Shuttle/Krakow Shuttle, highlighting hotel pick-up and drop-off, punctual, clean minibuses, friendly English-speaking drivers and knowledgeable, respectful guides who covered Auschwitz-Birkenau's history. Many describe it as harrowing but essential, note skip-the-line entry with little queueing, and recommend the optional packed lunch. Travellers warn of early starts and lots of walking and stairs. Some booked the salt mine, also rated highly. Complaints were rare: one traveller expected self-guided but joined a group and wanted more time, and one received no notice of a changed pickup time.
AI-generated summary based on verified customer reviews.
United States of America
This tour was extremely organized, well planned, and on time. The scenery along the bus route was beautiful, and the tour guides were very knowledgeable and informative. We also had the option of lunch at an additional cost, which was convenient and well worth it. I will definitely tour with them again.
United Kingdom of Great Britain and Northern Ireland
Fabulous tour and service! Picked up on time, comfortable travel both ways with a friendly driver (Matthews) Booked a lunch with the package which was very nice. Wonderful guide for the tour (Barbara) who was incredibly knowledgeable and communicated very well throughout, pointing out where it was/wasn't appropriate to take photos etc and giving a detailed history of Auschwitz/Birkenau as we walked. All in all a very good service from Mr Shuttle, highly recommended by us!
United Kingdom of Great Britain and Northern Ireland
Good communication , pleasant drivers , very well organised and on time .
United Kingdom of Great Britain and Northern Ireland
It was not an easy experience but really facilitated by Mr Shuttle. pleased I and my husband went … good guide and the extra input from our driver interesting. Also not having to queue but skip the queues as shuttle organised everything
United Kingdom of Great Britain and Northern Ireland
Fantastic service from star to finish, superb 👍
United Kingdom of Great Britain and Northern Ireland
Excellent well organised trip
United Kingdom of Great Britain and Northern Ireland
Cannot recommned highly enough. We were let down by a different company on Wednesday for a Saturday trip and Mr Shuttle still got us there on Sunday, booking was easy, communication was excellent, pick up was exactly on time as was our return which was important as we were tight on time for our flight and the organisation at the camp was perfect. You do not need to look anywhere else - these are the people to use.
United States of America
Well done. Very early start - 5:45 am - but worked out well. On time, careful driving. The tour itself was sobering, painful, and a necessary reminder of what can never be permitted to occur again.
United Kingdom of Great Britain and Northern Ireland
We were well looked after buy our excellent driver Emily (Apologies if I have spelt this wrong).. She was brilliant from pick up to drop off. Tour was well arranged, I have used Mr Shuttle before and would not use anyone else :)
United Kingdom of Great Britain and Northern Ireland
A very well organised tour, at every step from communicating pick up time to drop off afterwards cannot be faulted. We also booked the packed lunch as an extra and it was definitely worth it. I would definitely recommend Mr Shuttle for anyone thinking of doing this tour
United Kingdom of Great Britain and Northern Ireland
Tomas was very friendly and helpful. Great communication before pick up and everything well organised.
United Kingdom of Great Britain and Northern Ireland
Excellent company to use . Very reliable and friendly. Had no worries at all. Would always recommend
United States of America
I thought the tour was excellent. While very sobering, I was glad I took the tour to gain a deeper understanding of what happened at Auschwitz and other Nazi concentration camps. Driver was excellent also.
United Kingdom of Great Britain and Northern Ireland
well organised. driver really informative and ensured all questions that were asked were answered fully
Germany
It was very Well organised. Our Driver picked US up on time at 5.30 am from Our adress . We got the exaxt time the evening before. Our guide was female and of jewish origin. Her father in law was victim of Auschwitz. Explanation in English were very good. Although of course the Stories of the suffering of the people makes you speechless. There is Security Check Like Airport. In the beginning and end of the Tour there are Rest rooms,Snacks and Drinks so everything went very Well from the beginning to the end.
Australia
The tour was managed and handled extremely well our driver / guide was professional and ensured we were looked after at all times. Communication from start to finish was timely and informative. Our van was clean and comfortable.Mr Shuttle we found to be overall fantastic.
United Kingdom of Great Britain and Northern Ireland
Fantastic tour. Really well organised and with a tour guide that delivered a well balanced emotional experience
United Kingdom of Great Britain and Northern Ireland
Interesting tour, well timed and lovely driver
United Kingdom of Great Britain and Northern Ireland
Tomas our driver was fantastic. Kept us informed of our timetable throughout the trip. I will definitely book with Mr Shuttle for future excursions when I am on my travels.
United Kingdom of Great Britain and Northern Ireland
Long day but so worth it. Driver punctual and tour guide had excellent knowledge of the history of Aushwitz. Thought provoking and somber trip but a must do when in Krakow.