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← Auschwitz-Birkenau Guided Tour — Skip the Line
Auschwitz-Birkenau Guided Tour — Skip the Line — Reviews
5.0 5.0/5 · 122 reviews · page 1/7
Travellers say
Reviewers consistently praise this tour, run by Mr Shuttle/Krakow Shuttle, highlighting hotel pick-up and drop-off, punctual, clean minibuses, friendly English-speaking drivers and knowledgeable, respectful guides who covered Auschwitz-Birkenau's history. Many describe it as harrowing but essential, note skip-the-line entry with little queueing, and recommend the optional packed lunch. Travellers warn of early starts and lots of walking and stairs. Some booked the salt mine, also rated highly. Complaints were rare: one traveller expected self-guided but joined a group and wanted more time, and one received no notice of a changed pickup time.
AI-generated summary based on verified customer reviews.
United Kingdom of Great Britain and Northern Ireland
Excellent trip from beginning to end, hotel pick up, comfortable transport with aircon, tour guide very engaging, knowledgeable and just the right pace, lovely lunch provided. Highly recommend Mr Shuttle, will definitely be using them for future trips. More than 5 stars!!!
United States of America
Great service and on time
Amazing tour
Canada
I had a great experience with Mr. Shuttle Tour Agency in Krakow. The service was professional, reliable, and well organized from start to finish. The driver was friendly, punctual, and made the whole trip comfortable and stress-free. Everything went smoothly, and I appreciated the excellent communication and attention to detail. I highly recommend Mr. Shuttle Tour Agency to anyone looking for a trustworthy and convenient transportation service in Krakow. Thank you for the great experience!
United Kingdom of Great Britain and Northern Ireland
Excellent service
United Kingdom of Great Britain and Northern Ireland
Very happy with my experience with mrshuttle, great communication from booking to getting picked up. Booked the option with lunch provided and it was fab. I will definitely book through them again for future tours!
United Kingdom of Great Britain and Northern Ireland
Well looked after by Mr Shuttle. Definitely use again on my next visit to Krakow
Excellent service. Lovely driver and the tour guide they organised at Auschwitz was wonderful.
United Kingdom of Great Britain and Northern Ireland
We booked quite last minute, after seeing the company recommended on a Facebook group. It was a seamless experience. Although it was an early start, we were the first group to arrive at Birkenau which make the experience even more poignant. We were picked up and dropped off at our hotel. Both our driver and the tour guide were fantastic. We would highly recommend using Mr Shuttle. Thank you.
Although it was an early start, we were the first group to arrive at Birkenau which make the experience even more poignant. We were picked up and dropped off at our hotel. Both our driver and the tour guide were fantastic. We would highly recommend using Mr Shuttle. Thank you.
One of those bucket list trips was Auschwitz if ever in Poland!
Outstanding service from Mr Shuttle. We pre-booked a tour of Auschwitz/Birkenau with Mr Shuttle before we arrived in Krakow. Everything was confirmed and they sent text message the day before, to confirm out pickup time.
Mr Shuttle was very reliable, good communication and hardly any queueing when we arrived at Auschwitz.
A big thank you to the team at Mr. Shuttle, an excellent service from start to finish, highly recommend you guys for anyone who wishes to visit the camps. The guide, Agata, was so knowledgeable about all aspects of the sites and gave amazing.
Guide was very knowledgeable of the locations and was able to share insight into each of the buildings. The pick up from the hotel and skipping the line was more than worth the money the tour cost.
I was kept well informed of my pick up time the day before, and got a reminder text an hour before. Our driver took us to Auschwitz then to Birkenau for the second part of the tour. I opted for the packed lunch which was great. Back at my hotel early afternoon. Definitely recommend Mr Shuttle.
Our guide Kami was excellent. He was right on time, friendly and spoke very good English. He gave us great assistance to meet with the museum staff to obtain documents regarding a relative who was at Auschwitz.
Definitely an experience not to be missed. The entrance to Birkenau was covered up with a tent on our visit due to the 80 year anniversary of liberation, however this didn't negatively affect our trip.
The company got in touch with us that evening to confirm our details and the minibus picked us up at 10:45 prompt and drove us straight to Ozwiecim where we had excellent guided tours of both camps. The minibus was clean and new, and the tours ran like clockwork. We were back in Krakow by 6pm, very humbled and grateful for the experience.
Fantastic experience, if very harrowing; however, the guides, Damian on the coach and Doria in the camps, were both excellent, passing on a wealth of knowledge. Would recommend to anyone wanting to visit Auschwitz.