Troubles at the airport? Ask for compensation!
Have you ever experienced a flight delay or flight cancellation? Did you miss your transfer or tour due to some airport troubles? Find out how to deal with it! You are entitled to compensation – get your money back!
Check the regulations
All airlines have their statutes and regulations. They are obliged to inform customers clearly and openly about their rights. You can find the information on the websites but also on information boards at the airports. In case of doubt, you can always ask the airport staff and they will be happy to help you.
Passengers landing in the area of the European Union are protected by the EU Air Passenger Rights Regulation. The law was enforced to take care of all passengers who experienced a disruption during the flight. The most common problems are delays, cancellations, overbookings, and denied boardings.
What is the exact form of compensation in each case?
- Delays: if your flight is delayed for 2, 3, or 4 hours you are entitled to „right to care” which means providing you food and drinks, and also a possibility to make a phone call or to send an email.
- Delays: if your flight arrives atits destination 3 hours or more late, you are entitled to money compensation in the range of 250-600 EUR. The sum depends on the distance.
- Overbookings: if your boarding is denied, you are entitled to „right to care”, ticket refund or rescheduling the flight, hotel accommodation if needed, and also money compensation.
- Cancellations: if your flight is canceled, and you were informed about this within less than 14 days, you are entitled to get a money refund or reschedule the flight. If you decide to reschedule, the airline is obliged to fund your accommodation and/or transportation.
You must be aware that all these rules do not cover unavoidable extraordinary circumstances such as political instability, airport or airspace closure, adverse weather conditions, strikes, and birds flying into the engine.
We advise you to examine the EU regulations and regulations of your airline so that you are well-informed and highly prepared for anything that may happen. If you have any doubts, you can always use the help of professional agencies that will fight for compensation on your behalf! Check some of them: